Support Center

How can we help?

Find answers to common questions or reach out to our team.

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Email Support

Get a response within 24 hours.

support@jefferystudio.com
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Report a Bug

Found something broken? Let us know.

Send Report
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Feature Request

Have an idea? We'd love to hear it.

Send Request
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Rate SubTrack

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App Store

Frequently Asked Questions

How do I add a subscription?

Tap the "+" button on the Subscriptions tab. Enter the service name, price, billing cycle, and first billing date. SubTrack will automatically calculate your next renewal.

Does SubTrack access my bank account?

No. SubTrack is a privacy-first app. We never ask for bank credentials or financial login information. All subscriptions are added manually, and your data stays on your device with optional iCloud sync.

How does cost splitting work?

When editing a subscription, you can add shared members. SubTrack automatically calculates the per-person cost, making it easy to track who owes what for family or group plans.

How do I manage my Premium subscription?

Your SubTrack Premium subscription is managed through your Apple ID. Go to Settings > Apple ID > Subscriptions on your iPhone to view, modify, or cancel your subscription.

Can I restore my purchase on a new device?

Yes. Open SubTrack on your new device, go to the Premium page, and tap "Restore Purchase." Make sure you're signed in with the same Apple ID.

Is my data synced across devices?

Yes. SubTrack uses iCloud to securely sync your subscription data across all your Apple devices signed in with the same Apple ID.

How do I request a refund?

Refunds for SubTrack Premium are handled by Apple. Visit reportaproblem.apple.com to request a refund.